How to Register Complaints in BISP for Payment Deduction & Other Issues – Latest GuideHow to Register Complaints in BISP for Payment Deduction & Other Issues – Latest Guide

How to Register Complaints in BISP for Payment Deduction & Other Issues – Latest Guide

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The Benazir Income Support Programme BISP provides financial aid to millions of vulnerable families across Pakistan. However, beneficiaries sometimes face issues like unauthorized payment deductions, delayed payments, fraud, or eligibility disputes. This guide explains the latest methods to register complaints and get quick resolutions.

How to Register Complaints in BISP for Payment Deduction & Other Issues

Common Reasons for BISP Complaints

1. Payment Deductions by Agents

  • Issue: Retailers or agents illegally deduct Rs. 100–500 from the Rs. 13,500 quarterly payment, claiming “processing fees.”
  • Solution: Report immediately via BISP Helpline (0800-26477) or Tehsil Office.

2. Non-Receipt of Payment

  • Possible Causes:
    • Biometric verification failure (thumbprint issues).
    • Expired or lost Benazir Debit Card.
    • Bank processing delays (HBL, Bank Alfalah).
    • Unlinked Aadhaar/Nadra details.

3. Fraud & Scams

  • Warning: Fake calls/SMS from numbers other than 8171 demanding money or personal details.
  • Example: Fraudsters posing as BISP staff ask for “verification fees.”

4. Eligibility Issues

  • Problem: Beneficiaries marked ineligible despite meeting Proxy Means Test (PMT) criteria (score 32+).
  • Solution: Visit BISP Tehsil Office for reassessment.

How to Register a BISP Complaint? (2024-25 Updates)

BISP Toll-Free Helpline (0800-26477)

  • Availability: 9 AM – 11 PM (Monday to Saturday).
  • Process:
    • Call 0800-26477, provide CNIC & issue details.
    • Get a complaint reference number for tracking.
  • Best For: Urgent issues like payment cuts, fraud, or missing funds.
  • Resolution Time: 3–7 days.

How to Check BISP 8171 Payment Status

Visit BISP Tehsil Office

  • Required Documents:
    • Original CNIC.
    • Benazir Debit Card (if available).
    • Proof of deduction (receipt/SMS).
  • Process:
    • Submit a written complaint.
    • Get a reference number for follow-up.
  • Best For: Complex cases like eligibility disputes or survey errors.
  • Resolution Time: 7–14 days.

Online Complaint Portal (8171 Web Portal)

  • Steps:
    1. Visit BISP Complaint Portal.
    2. Enter CNIC, mobile number, and complaint details.
    3. Upload supporting documents (if any).
    4. Submit and note the tracking number.
  • Best For: Tech-savvy beneficiaries.
  • Resolution Time: 5–10 days.

SMS & E-Katcheri Sessions

  • SMS Service: Send your issue to 8171 (official BISP number).
  • E-Katcheri: Live sessions with BISP officials for direct complaints.

BISP Complaint Resolution Summary (Quick Table)

Complaint MethodBest ForContact DetailsResolution Time
Helpline (Call)Urgent payment issues, fraud0800-26477 (Free)3–7 days
Tehsil Office VisitEligibility disputes, card problemsNearest BISP office7–14 days
Online PortalPayment delays, technical issues8171.bisp.gov.pk5–10 days
SMS (8171)Quick status updatesSend SMS to 8171Varies

Tips to Avoid BISP Scams

✔ Never share OTPs or CNIC details with unknown callers.
✔ Only use official channels (8171 SMS, 0800-26477 helpline).
✔ Keep Benazir Debit Card safe – report loss immediately.

Final Advice

If you face payment deductions, eligibility issues, or fraud, act quickly using BISP’s official complaint channels. The program ensures transparent grievance redressal, so don’t hesitate to report problems.

For updates, visit: www.bisp.gov.pk
Helpline: 0800-26477 (Free)

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