Are you facing issues with biometric verification during the Benazir Income Support Program (BISP) registration process? If you’ve seen the frustrating message “BISP 8171 fingerprint not matching?”, you’re not alone. Many beneficiaries are struggling to complete their verification due to fingerprint mismatches. Fortunately, new June 2025 guidelines released by the government have addressed this widespread issue, offering simple solutions and alternative methods for successful verification.
This article explains why fingerprint issues occur, what the latest guidelines say, and how you can resolve the problem to continue receiving your benefits without delays.
Why Is Fingerprint Verification So Important in BISP?
The National Database and Registration Authority (NADRA) plays a key role by verifying your thumbprint and biometric data during enrollment and cash withdrawal.
Fingerprint verification is required for:
- Registration and eligibility confirmation
- Receiving cash payments from agents or ATMs
- Ensuring that the correct person receives the financial aid
When your fingerprint does not match, your BISP process gets delayed or rejected. This is especially common among older adults, people with manual labor backgrounds, or those with worn fingerprints due to age or health conditions.
Common Reasons for “BISP 8171 Fingerprint Not Matching” Errors
Understanding the root cause can help you resolve the issue faster. Common causes include:
- Worn-out or faded fingerprints due to age or manual labor
- Biometric data not updated in NADRA’s system
- Technical issues at ATM machines or agent devices
- Moist or oily fingers during scanning
- Poor-quality fingerprint scanners
Regardless of the cause, the new June 2025 BISP guidelines have made it easier to deal with this issue.
June 2025 BISP Guidelines: What’s New?
In response to rising complaints, the BISP and NADRA authorities released updated guidelines in June 2025. These aim to assist beneficiaries facing fingerprint issues and ensure smoother access to financial aid.
Key Highlights of the New Guidelines:
- Alternative Biometric Methods Introduced
Beneficiaries with unmatchable fingerprints can now use facial recognition and iris scans at selected BISP centers. - Manual Verification Support for Seniors and Disabled
Older citizens and those with disabilities can now apply for manual verification through a simplified process. - Fingerprint Retry Option at Designated Centers
Those who fail biometric verification can now visit designated NADRA or BISP centers to attempt re-verification up to 3 times before being offered manual review. - Family Member Authorization Now Allowed
If your fingerprint continues to fail, a family member can be nominated to collect your payment after submitting a verification request. - Help Desk Activation in Remote Areas
Special help desks are being set up in remote and rural areas where fingerprint devices often malfunction due to power or internet issues.
Step-by-Step Guide to Fix Fingerprint Issues Under the New BISP 2025 Guidelines
If you’re facing a BISP 8171 fingerprint not matching issue, here’s how you can resolve it under the latest procedures:
Step 1: Clean Your Fingers and Try Again
Make sure your hands are clean and dry. Try scanning your thumb and fingers at least two or three times.
Step 2: Visit a NADRA or BISP Center
Go to the nearest NADRA or BISP registration center with your original CNIC and any communication you’ve received. They may:
- Retry your fingerprint scanning
- Check for data mismatch
- Offer you biometric alternatives (facial recognition or iris scan)
Step 3: Request Manual Verification (If Needed)
If your fingerprints consistently fail, ask for manual verification. Provide:
- A medical certificate (if applicable)
- National CNIC
- Utility bills or other proof of identity
- Affidavit (in some cases)
Manual verification may take 5 to 7 working days.
Step 4: Nominate a Family Member
You may submit a written application to authorize a close family member (usually spouse, son, or daughter) to collect your funds on your behalf.
How to Avoid Fingerprint Issues in the Future
To reduce the chance of facing this issue again:
- Keep your fingerprints clean and moisturized
- Update your biometric data with NADRA regularly
- Avoid using oily lotions or chemicals on your hands before scanning
- Wear gloves during hard manual labor to protect your fingertips
What If the Problem Persists?
If you’ve followed all steps and still can’t resolve the fingerprint error, here are your options:
1. Contact the BISP Helpline
Call BISP’s official helpline at 0800-26477 to register your complaint and receive personalized support.
2. Submit an Online Complaint
Visit the official BISP portal: 8171.pass.gov.pk and go to the Complaint section. Provide your CNIC, phone number, and a description of the issue.
3. Visit a Tehsil-Level BISP Office
Your local BISP office may be equipped to process fingerprint problem cases manually. Carry all necessary documents for verification.
Frequently Asked Questions (FAQs)
Q: What should I do if my mother’s fingerprint does not matching?
A: Take her to the nearest BISP or NADRA center. If her fingerprints still don’t work, apply for manual verification or nominate yourself as her representative.
Q: Can facial recognition really work in place of fingerprints?
A: Yes, facial recognition and iris scans are now accepted at select BISP centers under the new 2025 guidelines.
Q: How long does manual verification take?
A: Typically between 5 to 7 business days, depending on the case and document verification.
Q: Will I stop receiving payments if my fingerprint does not match?
A: No, you will not be removed from the program immediately. You will be given multiple options to verify your identity and continue receiving support.
Final Thoughts
Facing the “BISP 8171 fingerprint not matching” error can be frustrating, especially for those in urgent need of financial assistance. But with the new June 2025 guidelines released, the process has become more inclusive and user-friendly. From facial recognition options to family authorizations and manual verifications, the BISP system is now better equipped to serve the needs of vulnerable citizens.
If you or someone you know is struggling with biometric verification, follow the steps outlined above and reach out to official BISP support channels. No one should be left behind due to a technical issue.